Refund Policy

1. Credit purchases

Credits purchased on EstateReels are non-refundable once consumed by a successfully completed video render. Unused credits remain on your account balance indefinitely and never expire.

2. Failed renders

If a render fails due to a fault on our side, the credit it would have consumed is automatically refunded to your account balance — no request needed. This happens as part of the rendering pipeline itself, not as a manual support process. Credits are refunded to your balance, not as cash.

3. Subscriptions

Monthly and annual subscription packages renew automatically until cancelled. You can cancel at any time from your account settings; your subscription remains active — including its monthly credit grant — until the end of the current billing period. We don't provide prorated refunds for the unused portion of a billing period after cancellation.

4. No cash value

Credits have no cash value and cannot be exchanged, transferred between accounts, or redeemed for currency under any circumstances.

5. Payment processing

Payments are processed by one of our payment partners — Dodo (our Merchant of Record for subscriptions) or Ziina (direct processor for credit top-ups) — depending on which type of purchase you're making. Dodo handles billing, receipts, and payment disputes for subscription transactions; their own buyer terms may provide additional protections independent of this policy. Ziina processes credit top-up payments directly in AED. Subscriptions are currently only available through Dodo.

6. Contact

Questions about a specific charge or a render you believe failed on our side? Reach us via the contact page and we'll look into it.