Refund Policy

1. Credit purchases

Credits are non-refundable once consumed by a completed render. Unused credits remain on your account balance indefinitely and do not expire.

2. Failed renders

Credits consumed by a render that fails due to a fault on our side are automatically refunded to your account balance.

3. Subscriptions

Subscription packages renew automatically until cancelled. You may cancel at any time; your subscription, including its credit grant, remains active until the end of the current billing period. We do not provide prorated refunds for the unused portion of a billing period following cancellation.

4. No cash value

Credits have no cash value and may not be exchanged, transferred, or redeemed for currency.

5. Payment processing

Payments are processed by Stripe. Stripe's own terms may provide additional protections independent of this policy.

6. Payment disputes and chargebacks

Disputes filed directly with your bank or card issuer are handled by Stripe and the card issuer, outside of this policy. We reserve the right to review or restrict account access while a payment dispute is pending.

7. Contact

For questions about a charge, contact us via the contact page.