How it works
What listing portals do you support?
You can paste a URL from Property Finder, Bayut, or Dubizzle and we'll pull the photos and listing details automatically. You can also upload a PDF brochure or enter the details manually if you prefer.
How long does a render take?
Most videos are ready in under 10 minutes. During peak hours it may take a little longer. You'll receive a notification and can also check progress from your dashboard.
What video format and resolution do you produce?
All videos are exported as 1080×1920 MP4 (9:16 vertical), optimised for Instagram Reels, TikTok, and WhatsApp Status. Frame rate is 30fps.
Can I customise the branding on my video?
Yes. Your agent name, title, photo, WhatsApp number, RERA/BRN number, agency name, and agency logo are all added to the end slate automatically when you fill them in under Settings → Agent Display and Settings → Agency / Brokerage.
Credits & billing
What's a credit?
Each video type costs a fixed number of credits: Basic Listing = 1 credit, Presented = 3 credits, Cinematic Walkthrough = 4 credits, Avatar House Tour = 5 credits. Monthly packages replenish your balance each billing cycle.
Do credits expire?
Ad-hoc or bulk-pack credits never expire. Credits from monthly packages refresh each billing cycle — unused credits from the previous cycle don't roll over.
What happens if my render fails?
Credits are refunded automatically for any render that fails on our side. No support ticket required — the refund appears in your credit history immediately.
Data & storage
How long are my videos and listing photos stored?
Rendered videos are stored for 90 days from the date of creation. Listing photos (including watermark-cleaned versions) are stored for 30 days. Agent photos, agency logos, and profile images are stored indefinitely as they are needed for every render. After expiry, files are automatically deleted from our servers. You can download your rendered video from your dashboard at any time before it expires.
Who can see my listing data and videos?
Your data is private to your account. We do not share listing photos, rendered videos, or any agent information with third parties. Listing data is fetched and cached on our own servers — we do not hotlink directly from portals.
Is my data stored securely?
All files are stored in encrypted cloud storage. Data in transit is protected by TLS. We do not store payment card details — billing is handled by Paddle, a certified payment provider.
Account
Do you offer a free trial?
Yes — verified UAE property agents receive complimentary credits when they complete their profile with a valid RERA or ADRED number. No card required.
Can I cancel my subscription anytime?
Yes. Monthly subscriptions can be cancelled at any time from your billing page. You keep access to your remaining credits until the end of the current billing period.